Terms and Conditions

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TERMS OF SERVICES

 

These Terms of Service (“Terms”) govern your use of our website, The Collective Designer Hire ("TCDH") ABN 27682129200 and rental of designer clothing (“Service”). Through using our service you agree to comply with and be bound by these following Terms.  If you disagree with TCDH's terms of service, you may not use this service. TCDH has the authority to modify these terms of service without prior notice to you. You are encouraged to review the Terms periodically for any changes.

 

DEFINITIONS: 

1a) “TCDH" (“we”, “our”, or “us”) signifies The Collective Designer Hire or any individual authorised by TCDH.

1b) “Client” (“customer”, “you” or “your”) means the client. 

1c) "Service" the entirety of the rental services from collection to return. 

 

ACCEPTANCE OF TERMS OF SERVICE:

2a) The use of all products and information across the www.thecollectivedesignerhire.com site must adhere to the terms of service. 

2b) The terms of service create a legally binding agreement between TCDH and the client.

 

CLIENTS RESPONSIBILITIES:

3a) The client is entrusted with the safe keeping of the garment from collection through to returning. The client agrees to the following:

  • You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our rental service, including damages to rented items or failure to return items on time.
  • Upon receiving the garment/s, you should inspect the items immediately. If there are any defects or damage, notify us within [24-48 hours] of receiving the item/s so that we can address the issue. 
  • Care for the garment as if it's your own, maintaining its quality. Avoid direct contact with food, make-up, dirt, stamps, fake tan, sharp objects, jewellery, and liquids.
  • Immediately notify TCDH of any damages, defects or staining that occur to the garment.
  • Ensure the garment is kept safe by maintaining possession and control throughout the entire hiring period.
  • The garment must be returned regardless of any incurred damages.

** Failure to comply with the outlined client responsibilities will result in damage fees, dry cleaning fees or full Recommended Retail Price (RRP) being charged.

 

MISSING, DAMAGED, DELAYED, OR UNRETURNED GARMENTS:

4a) TCDH has the authority to impose fees on clients such as late fees, damages, dry cleaning charges, missing items, lost, stolen, debt collection recovery fees, or unreturned garments. It is solely up to TCDH team to determine the extent of the damage and the amount charged to the client. 

4b) In case of damage upon return, the hirer must cover the replacement cost, equivalent to the Recommended Retail Price (RRP) if the item is irreparable. If repairable, it will be handled by TCDH's trusted dressmaker and fees will be determined accordingly.

4c) If the fees outlined are not paid within 14 days or the client becomes uncontactable, TCDH reserves the right to forward your personal details provided to this site to a debt collector, the client then becomes liable for paying all and any outstanding fees by TCDH and the debt collectors.  

 

HIRE PERIODS & LATE FEES

5a) Our standard hire period is 4 days, which includes both the delivery and return dates. If the client requires a longer rental period, this must be arranged in advance between TCDH and the client.

5b) If the pickup method is used, the garment must be returned to the address of TCDH by 4pm the following business day of your event. 

5c) For postal orders, the item must be returned in the express satchel & label provided at an Australia Post store by 4 PM the next business day (Monday) unless specified otherwise before booking.
The return process must be followed accurately to avoid fees. If followed incorrectly, the client is liable for 100% of the Recommended Retail Price of the garment hired. 
Fees apply where the item is deemed missing and no lodgment receipt is provided by the client. 
To avoid the above scenario, it is recommended the client;
1. Checks the address of return is correct
2. Uses the express postage method and return with affixed label provided by TCDH at time of receiving your garment. 

5d) If you select local collection & return, you must return the garment to the same address. TCDH does not currently provide return postage for local collections. A collection box is available at TCDH's location for your convenience. Notify TCDH once your garment has been returned.

5e) TCDH reserves the right to assess fees, such as late fees, damages, dry cleaning charges, missing items, lost, stolen, debt collection recovery fees, or unreturned garments. 
Late Fees = $20 Per Day, Per Garment 

TCDH depends on the timely return of hired garments to ensure there is adequate time for cleaning and preparation for the next booking. Invoices must be paid within 14 days of issue. Unpaid invoices will be referred to a debt collection agency, and the client will be responsible for the original hire fee, recovery costs, and any additional charges imposed by the debt collectors.

If a garment is not returned on time and this delay affects its availability for the next customer—whether for postage or collection—the client will be held liable for an additional hire fee, along with any applicable late return fees.

 

BOOKING & COLLECTING

6a) A garment is not secured until full payment is made through the booking portal.

6b) If collecting, garments must be paid upon collection, either with cash or a secure paywave bank transaction.

6c) Collection will be arranged between the client and TCDH team. The full address of TCDH is not published online for privacy purposes. Therefore, the client must wait for collection to be arranged with TCDH, then the full address and details required will be provided to the client prior to collection. 

 

REFUNDS, STORE CREDITS & EXCHANGES

7a) A refund will be provided if the customer cancels a reservation within twelve (12) hours of booking. Written notification is required to cancel an order.

7b) If the client is to cancel a booking after twelve (12) hours of their original booking , a non-expiring store credit will be provided to the customer, this credit can be applied upon checkout.

7c) Once a booking is made using a store credit, it cannot be exchanged or refunded for another item or credit. Unfortunately, this is final and you will lose your credit. 

If you need to cancel or change your booking, please reach out to TCDH via our contact methods provided on our "Contact Us" page. 

 

DEFECTED GARMENTS

8a) TCDH thoroughly inspects each garment before every hire period. However, in the rare event that a defect is overlooked, the client agrees to the terms outlined below. By proceeding with the hire, the client acknowledges and accepts that garments may not be in brand-new condition and may show signs of general fair wear and tear. The assessment of what constitutes fair wear and tear is at the sole discretion of TCDH. Such wear and tear does not entitle the client to a refund or store credit.

8b) The customer must inspect the garment upon delivery. If any defects, damages, faults, or quality issues are noticed, they must inform TCDH before use. Notification should be in writing through our 'Contact Us' details.

8c) If the client does not report any defects, damages, or faults during the hire period, and such issues are discovered upon return and were not previously recorded by TCDH, the client will be held responsible for those damages or faults and will be asked to pay the applicable fees. 

 

CLEANING CLEANING CLEANING

9a) TCDH cleans all garments using a standard hand-washing or machine-washing processes. Dry cleaning is not included in the hire fee. If a garment is returned with stains that cannot be removed through hand washing, the client will be responsible for the cost of dry cleaning. Should dry cleaning fail to restore the garment, the client will be liable for the full recommended retail price (RRP) of the item.

9b) Every garment necessitates precise cleaning to prevent damage and uphold quality. Clients must NOT attempt to clean the garment themselves. Should suspected self-cleaning be utilized and damage to the garment is evident, the customer will bear the cost to restore it to its original state or will be required to pay the recommended retail price (RRP) should the garment be unable to be restored to its former glory. 

 

AUSTRALIA POST POSTAGE & UNEXPECTED DELAYS

10a) TCDH is not required to refund clients due to delayed arrivals caused by Australia Post. 

10b) The client is responsible for exercising their own judgment when selecting postage options. For example, placing a postage order on a Thursday evening for a Saturday event may result in the item not arriving on time. In such cases, TCDH will notify the client and offer a full refund.

10c) The tracking number provided by TCDH serves as proof of the garment’s lodgment date and time. If the garment is posted on time—defined as at least one (1) day prior to the client’s event—but is delayed in transit and does not arrive in time, TCDH will issue a store credit equal to the price of your garment hire (excluding the shipping fee), provided the following conditions are met.

  • The garment is returned in its original, unworn condition; and
  • The garment is lodged over the counter at an Australia Post store on the same day or the day after delivery

10d) The client must use the return postage label and satchel provided by TCDH. If the garment is returned using standard shipping or any method other than express postage, the client will be liable for any resulting late fees.

      10e) The client is required to lodge the garment for return by 4:00 PM on the next business day following their event. A lodgment receipt must be provided to TCDH as proof of return. Without this receipt, there is no valid evidence of lodgment. If the garment fails to arrive on time and no proof of lodgment is supplied, the client will be held liable.

      9d) If the parcel is returned to the store due to Australia Post's inability to leave the parcel, no refund or store credit will be issued.


       

      Upon checkout or collection, you will be required to accept or sign a copy of this document, accepting the terms and conditions of our services.