Frequently Asked Questions
How does the hiring process work?
- Simply browse our collection
- Select the outfit you would like to rent
- Choose your rental date (the date you intend on wearing the outfit)
- Complete the checkout process
Your outfit will be delivered to you 1-2 days prior to the specified date. After wearing the outfit, return the dress by the next business day using the prepaid return label and satchel we provide.
How do I choose the correct size?
Each outfit size will vary slightly depending on the brand and material used. We encourage you to visit the designer brands page to source their sizing guide to help you best determine which size will be the best fit for you.
If you would like additional help with sizing please do not hesitate to contact us.
Where are you located?
We are based in Burpengary East, QLD, 4505.
For the privacy of the company, our addressed is not published online.
If you are picking up or trying on an outfit the address will be texted or emailed to you 24-48 hours prior to your arrival.
Do you offer try-ons ?
At this current stage, we unfortunately do not offer try ons.
This is something we are looking forward to providing in the future.
When will my outfit be delivered?
Outfits are delivered according to the rental period you choose. Typically, we ship outfits a few days before your event date to ensure the outfit arrives on time. You’ll receive tracking information once your order is dispatched via the email you provide upon checkout.
Do you offer international services?
Unfortunately, we do not ship internationally.
This company is solely Australian based.
How long can I rent a outfit for?
Typically, the rental period is 5 days from the date of your event. HOWEVER, this includes the return and cleaning timeframe. We kindly request the outfit to be returned via Australia Post the following business day.
E.g. If your event is on Saturday, please return on the Monday.
What if I return my outfit late?
Due to the nature of hiring, our garments have a quick turnaround between each hire. We rely on the timely return of our garments to ensure the following client receives their order in time.
If you unable to return your outfit within the specified timeframe, please contact us. If no contact or prior arrangement for your late garment, you will be charged a fee of $15 / day in line with the agree terms and conditions.
Can I extend my rental period?
Typically, we are able to host this. Please contact us via email: "thecollectivedesignerhire@outlook.com" or Instagram "@__the.collective__" to have this arranged.
Do I need to clean the garment before returning?
No, we handle all the cleaning! Please do not attempt to clean the garment prior to returning. We use specific cleaning methods to ensure we continue to uphold the quality, longevity and cleanliness of our garments.
What if I damaged the outfit during my hire period?
We encourage you to take before pictures of your outfit enabling a view point of prior quality. We understand accidents can happen! If the outfit has been damaged please notify us immediately and we will attempt to restore the outfit to its original state.
If the outfit is damaged beyond repair or lost during your rental period, you will be charged for the cost of repair or replacement at full retail value.
We recommend handling the outfit with care and keeping it safe.
Can I alter my outfit?
Please do not alter the garment, if alterations are suspected and are non-reversible or the garment is damaged from said alterations, you will be liable for replacing the garment at full retail value in line with our terms and conditions.
* If you have further questions, or concerns please do not hesitate to contact us.